Handling Returned Shipments for Gold Plus and Silver Plus Creators using creators using the Gildform: Print On-Demand Shopify App
At Gildform, we strive to ensure your customers receive their orders without any issues. However, we understand that shipments can sometimes be returned for various reasons. This article outlines our return shipment policy and procedures, so you know exactly what to expect and how to manage returned packages effectively.
Gildform’s Returned Shipment Process
If a shipment is returned or refused, Gildform’s policy is to return the package directly to you, the creator. To initiate this return, we will require you to cover the shipping costs for sending the package back to you. This allows us to ensure the product’s safe return and provides you with the opportunity to determine the next steps, whether that’s arranging a re-delivery or managing the order in another way.
Common Reasons for Returned Shipments
Several factors can lead to a shipment being returned. Here are some of the most common causes:
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Incorrect Address: If the address entered at checkout is incorrect or incomplete, the package may not reach the customer and could be returned by the carrier.
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Unclaimed Package: In cases where the carrier leaves a notification but the customer does not pick up the package from the carrier within a specified time, the package may be sent back.
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Customer Refusal of COD (Cash on Delivery) or Custom Duties: For international shipments, customers may refuse to pay required duties or COD fees, resulting in the package being returned.
Best Practices for Handling COD on International Shipments
When shipping internationally, it’s essential to inform your customers of any potential COD (Cash on Delivery) or custom duty fees they may need to pay upon delivery. Here are a few best practices for managing these fees and preventing issues:
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Display Your COD Policy Clearly: Ensure that your website includes a detailed policy on COD and any additional fees that may apply to international orders. By making this information clear on your site, you help set customer expectations and reduce the likelihood of returned packages due to unpaid fees.
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Communicate with International Customers: Consider adding a note at checkout for international customers, reminding them that additional charges may apply.
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Send a Confirmation Email with Fee Information: After purchase, send an order confirmation that mentions the possibility of COD or customs duties. This can help customers prepare for potential costs upon delivery.
By following these procedures and best practices, you can help manage and minimize returned shipments, ensuring a seamless experience for both you and your customers.
If you have any questions or need further clarification, please feel free to reach out to our support team via hello@gildform.com