1. Help Center
  2. Troubleshooting

I am having issues logging into the platform or seeing a white screen after logging in

If you are having trouble logging into the Gildform platform or uploading your 3D Model please follow the following steps. (Steps are included for Chrome, Internet Explorer and Safari) 

If you created your Gildform account before May 2021, you will want to follow the steps below. 

If you are trying to access the Gildford platform and are having issues such as not being able to log in, experiencing a white screen or a blank screen or extended uploading time for your files, please follow the steps below.        
    Troubleshooting Quick Tips: 

    If after following these steps, you are still having issues please contact us at hello@gildform.com.

    Clear your browsers cache and cookies

    Chrome

    Click on the 3 vertical ellipses at the top right of your screen and select Settings

    In Settings, scroll down to Privacy and security section and click on Clear browsing data

    On the Clear browsing data pop up, check the selections "Cookies and other site data" and "Cached images and files" Click on Clear data.


    Your cookies and cache will be cleared.

    Internet Explorer

    Click on the 3 horizontal ellipses at the top right of your screen and select Settings

    In the left navigation bar select, Privacy, Search and Services, scroll to Clear browsing data and select Choose What to Clear.

    On the Clear browsing data pop up, check the selections "Cookies and other site data" and "Cached images and files" Click on Clear Now.

    Safari

    Click on Safari in the top ribbon and select "Clear History" 

    On the clearing history pop up, change Clear to "all history" then click on Clear History.

     

    Once your cookies and cache have been cleared, close your browser window.

    Reopen your browser and navigate to Gildform.com. 

    Click Log in (located in the top right corner)

    Instead of signing in, you will need to sign up and begin the account creation process again (How to create a Gildform Account)

    Please note that you need to create a new account and not login with previous details.